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Services & Policies » Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 14-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Personal Touch Jewelers, Inc. will not be accepted.

Loose diamonds must also be accompanied by the original laboratory grading report or a $250 charge will be assessed to replace the certificate.

Since we cannot resize eternity bands and tension rings, they need to be completely re-crafted. So it is very important that you order the correct size at the time of purchase. If you need help determining a ring size please request a ring sizer with free of charge.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Personal Touch Jewelers Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ICE shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ICE shall immediately issue a credit to your credit card account in the amount of the incorrect price.